How can we help you?
Find an answer below, or send our team a note — a real person replies to every message.
Fast, human replies
We answer every message within one business day — no bots, no ticket mazes.
Email us directly
Prefer your own inbox? Write to us any time.
hi@choosesift.com
Returns made simple
30-day return window from delivery, backed by our 90-day guarantee. Email us and we'll start it for you.
Installation help
Sift fits every standard shower and installs in minutes. Everything you need is already in the box.
Order & Shipping
You'll get a confirmation email with a tracking link as soon as your order leaves our warehouse. If you can't find it, check your spam folder first — then email us your order number and we'll look it up.
Use the tracking link in your shipping confirmation email. If the link isn't working or you never received it, send us your order number and we'll track it down for you.
Shipping is free on every order — there's no minimum to hit.
Email us as soon as you can with your order number and what needs to change. If it hasn't shipped yet we can usually update it; if it's already on its way we'll help you sort it out once it arrives.
Product & Installation
Yes. Sift fits every standard shower arm — around 99% of showers — and everything you need for installation is included in the box. No plumber required.
Minutes, by hand. Everything you need is already in the box, so there's nothing to buy and nothing to re-plumb.
Run the water for about three minutes before you use it the first time. That flushes the cartridge through and gets it working properly.
First, make sure you ran the water for three minutes before first use. If it's been a while since you installed it, the cartridge may simply be due for replacement.
Still not right? Message us and we'll work through it with you.
Filters & Replacement
Every 90 days. That's the schedule the refill subscription follows, so a fresh cartridge arrives automatically and you never have to keep track of it.
Go by the 90-day mark rather than by looking at it. If you're on the refill subscription, the timing is handled for you — when the new cartridge lands, that's your cue.
The same way you installed it the first time — by hand, with nothing extra needed.
Yes. We keep replacement filters in stock so you're never left waiting on a refill.
Subscription & Account
It sends you a fresh cartridge automatically every 90 days, which is exactly how often the filter needs changing. No reminders to set and nothing to reorder.
Manage it any time from your customer account, or email us and we'll take care of it for you. There's no phone call and no retention maze.
Yes. Adjust the timing from your customer account, or send us a note and we'll move it for you.
Both live in your customer account. If anything won't save, email us and we'll update it from our side.
Returns & Guarantee
You have a 30-day return window from the date of delivery, backed by our 90-day money-back guarantee.
Email hi@choosesift.com with your order number and we'll set it up for you.
Try Sift in your own shower. If it isn't right for you, you have 90 days to tell us so and get your money back.
Send us a message using the form at the top of this page, or email hi@choosesift.com. We reply to every message within one business day.
Still Thinking It Over?
Try Sift in your own shower. If it isn't right for you, you have 90 days to tell us so.